TERMS AND CONDITIONS

UNITED STATES:

The terms and conditions listed below apply to all purchases of products in the online shop at www.OBAKU.com belonging to Obaku, LLC, P.O. Box 49185, Charlotte, NC 28277. These Terms and Conditions and any purchase agreement entered into on the site are subject to United States law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Obaku online shop. Please read them thoroughly. We hope you enjoy using our online shop.

DESCRIPTION OF PRODUCTS
Obaku will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order.

PLACE AN ORDER

Thank you for shopping in our online store. For your convenience, you may use one of the following methods to place an order with us:

Order Online from our online selection using a major credit card (Visa, MasterCard, Discover, American Express), ClearPay, ApplePay, or your PayPal® account. As you browse, just add your selections to the “cart”. When you are finished, click “cart” and proceed to Checkout. Order any item from our full collection by Phone Call our Customer Service Center at (704) 899-5250. You can place orders from 8:30 a.m to 5:00 p.m Eastern time from Monday to Friday. Please have your credit card number, expiration date, and item numbers ready when you call. Order in any of our store locations. Visit our Store Locator to find a store near you. 

Orders placed after 11:00 am est using the free shipping method will be shipped out on the next business day. Orders placed after 3:00 pm est with express shipping will be shipped out on the next business day.

INTERNATIONAL ORDERS

To place an order for delivery outside of the U.S. please contact send an email to us@obaku.com

Questions?

If you have questions or concerns about placing your order, please contact us at (704) 899 – 5250

ONLINE PURCHASING PROCESS

Locate the product you wish to purchase. Place the product in the shopping cart by clicking "Add to Cart".After this, you have two options: you can either "continue shopping" or "Proceed to checkout". While in the online shop, you can see the contents of your shopping cart at any time by clicking "Cart" in the upper right corner of the site. You can remove items from the cart by clicking "Remove". If you want to change the quantity, edit the number in the "Item(S)" box. If you wish to add more items to your cart, click "Continue shopping". When you are ready to complete your purchase, click the button "Proceed to checkout".On the next page, you enter your billing address and select the payment method by clicking "Pay with my PayPal account". Also, enter the delivery address if this is different from the billing address. Finally, you can add a comment for Customer Service in "Note to seller". You are responsible and liable for ensuring that the entered customer information is correct, as Obaku will perform no further validation or control of this information. When you have finished entering your data, click "Pay" to complete your purchase. You can at all times see a summary of your order in the "Your order summary" box on the left side of the screen. If needed, you can edit the shipping and invoice addresses as well as the comment to Customer Service. Finally, you must accept our Terms and Conditions and then click "pay". When you click "Pay", you accept the payment obligation for your order. As soon as the purchase is completed, you will receive an Order Confirmation on the e-mail address you provided when placing your order. In case the desired product is not in stock at the time of order, we will contact you by e-mail to inform you of the expected delivery date.

PRICES AND PAYMENT
All prices are listed in USD (US dollar).

The prices payable for watches on Obaku.com exclude shipping and sales tax, these will be payable by the customer.

We reserve the right to change our prices with immediate effect and without prior notice.

The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.
Obaku accepts payment, through PayPal, with the following cards: VISA, MasterCard, American Express and Discover Card. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.

DELIVERY
Obaku will ship the goods via USPS (unless otherwise indicated) to a recipient within the United States. Delivery will be made to the delivery address provided by the customer.

You can expect to receive your order within 6-9 business days when we have the item in stock. As Obaku cannot guarantee local delivery conditions, Obaku cannot provide a guaranteed delivery time at the customer/recipient's address. In case the desired product is not in stock at the time of order, we will contact you by e-mail to make arrangements and provide you with an estimated delivery date.

If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

When your order has been filled and shipped, you will receive an e-mail with the USPS tracking number, your PayPal Transaction ID, and your order number.

RIGHT OF WITHDRAWAL
If you choose to cancel a purchase, you must return the goods in the same condition and quantity as when you received them. As the packaging represents a part of the product value, the product cannot be considered returned in the same condition and quantity if the packaging is not included. You are liable for ensuring that the returned goods are packaged suitably. Thus, we encourage you to save the packaging until you are certain that you wish to keep the product. You are liable for any reduction in the value of the product arising from another handling than what is required to determine the nature and properties of the product and the way it works. Proof of purchase, such as a copy of the original Delivery Note is required for reimbursement of the full purchase price. In all cases, refunds will be made to the card used for the original payment.

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.

Product returns must be sent to the following address:
Obaku, LLC

P.O. Box 49185

Charlotte, NC 28277

Att: E-commerce Return

Returning an item is free of charge and we will provide you with a return label. To get a return label, send an email to us@obaku.com.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 30 days after we have received the returned product.

Refunds are transferred to the payment card with which the purchase was made.

CLAIMS
For claims regarding defects or deliveries that have not arrived, please contact:
E-mail: us@obaku.com

Telephone: 704-899-5250

PROTECTION OF PERSONAL DATA
Obaku is considered responsible for the data that is registered about customers and visitors to http://www.obaku.com. By making a purchase on www.obaku.com, you accept our personal data protection policy.

Obaku collects data about you in different ways in connection with your use of www.obaku.com. It is important to Obaku that your personal data is stored securely and confidentially. Access to all registered user data on Obaku.com is limited to trusted employees of Obaku and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the rights of the users.

However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Obaku does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.

Obaku does not transmit or sell to third parties information that can be connected to you without your explicit permission.

WHAT INFORMATION DO WE COLLECT

COOKIES
We use cookies on our website. A cookie is a small text file, which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:

to improve the use of our website and to personalize the website for you to analyze the use of our website, including to gather statistics about visitors in the administration of the website, including to enable the use of any e-commerce facilities targeted advertising from us and third parties

By using our website, you consent to our use of cookies.

PERSONAL INFORMATION WHEN PURCHASING AN OBAKU WATCH
In connection with purchases on our website, Obaku requests the name of the customer, address, telephone number, and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.

PERSONAL INFORMATION IN CONNECTION WITH CONTESTS AND PROMOTIONS 
Obaku does not store the names and e-mail addresses of users who have participated in contests and promotions. If any information is collected, the contestants will be notified in a public release regarding the terms and conditions, rules, and guidelines of the contest.

INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Obaku Denmark or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Obaku Denmark.

USER CONTENT
The www.obaku.com website may include user-generated content from, for example, social media applications. Obaku Denmark does not claim any ownership in rights in such content (images, photos, videos, etc.) and takes no legal responsibility for it. If you for example suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

CONTACT INFORMATION
We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service by telephone: at 704-899-5250 or by e-mail at: us@obaku.com

LIABILITY
Obaku Denmark's responsibility for errors in relation to delivery is limited to existing conditions of sale. Obaku Denmark bears no direct or indirect responsibility for example, but not limited to, delivery delays, downtime, data loss, additional work, or other economic harm.

FORCE MAJEURE
Obaku Denmark will be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered, or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new/amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions, or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

RETENTION OF PROPERTY
All products remain in Obaku Denmark property until full payment is made.

FRAUD
All attempts of fraud are reported to the police and Obaku Denmark reserves the right to cancel the purchase if any suspicion is raised.

GOVERNING LAW AND JURISDICTION
These terms and the use of the www.obaku.com website are governed by USA law. To the extent permitted by law, USA courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to the right of Obaku Denmark to prosecute a user at his/her place of residence.

TERMINATION
Obaku Denmark reserves the right to conclude your account and/or your use of the www.obaku.com website at its sole discretion. For example, if Obaku Denmark suspects that you have violated these terms of use and conditions. This termination can be made without prior notice.

CHANGES TO THE TERMS AND CONDITIONS
Obaku Denmark may revise these terms of use and conditions from time to time. Every time you order a product from Obaku Denmark the general conditions in place at that time will apply to the contract between you and Obaku Denmark. Is the responsibility of the customer/ user to periodically visit this page to review the current terms and conditions.

Mobile Terms of Service

Obaku Limited

The Obaku Limited mobile message service (the "Service") is operated by Obaku Denmark (“Obaku Limited”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Obaku Limited’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Obaku Limited through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Obaku Limited. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18882963589 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Obaku Limited mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18882963589 or email us@obaku.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Last updated: May 9, 2023

REST OF THE WORLD

The terms and conditions listed below apply to all purchases of products in the online shop at www.OBAKU.com belonging to OBAKU Limited, 15/F, Block 1, Wah Fung Industrial Center, 33-39 Kwai Fung Crescent, Kwai Chung, N.T., Hong Kong, Business Registration Number: 37957381. These Terms and Conditions and any purchase agreement entered into on the site are subject to Hong Kong SAR law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Obaku online shop. Please read them thoroughly. We hope you enjoy using our online shop.

PURCHASING PROCESS
The following is a step-by-step guide to the purchasing process on:

Locate the product you wish to purchase.
Place the product in the shopping cart by clicking ["Add to Cart"].
After this, you have two options: you can either "continue shopping" or ["Proceed to checkout" ]. While in the online shop, you can see the contents of your shopping cart at any time by clicking "Cart" in the upper right corner of the site.
If you regret your choice, you can remove it from the cart by clicking "Remove". If you want to change the quantity, edit the number in the "Item(S)" box. If you wish to add more items to your cart, click "Continue shopping". When you are ready to complete your purchase, click the button ["Proceed to checkout"].
On the next page, you enter your billing address and select the payment method by clicking ["Pay with my PayPal account"] or ["Pay with my credit card"]. Also enter the delivery address if this is different from the billing address. Finally, you can add a comment for Customer Service in ["Note to seller" ].You are responsible and liable for ensuring that the entered customer information is correct, as OBAKU will perform no further validation or control of this information.
When you have finished entering your data, click ["Pay"] to complete your purchase.
You can at all times see a summary of your order in the ["Your order summary"] box on the left side of the screen. If needed, you can edit the shipping and invoice addresses as well as the comment to Customer Service. Finally, you must accept our Terms and Conditions and then click ["pay"]. When you click ["Pay"}, you accept the payment obligation for your order.
As soon as the purchase is completed, you will receive an Order Confirmation on the e-mail address you provided when placing your order. In case the desired product is not in stock at the time of ordering, we will contact you by e-mail to inform you of the expected delivery date.
When your order has been filled and shipped, you will receive an e-mail with a link to your shipment information on the FedEx website, your PayPal Transaction ID and your order number. For items not part of the free shipping offer you will receive a confirmation that the item was sent with your chosen shipping option.

PRICES AND PAYMENT
All prices are listed in your local currency and the final amount will be charged in USD or EURO and includes free shipping when applicable, duties and taxes for delivery worldwide, unless otherwise specified.

DELIVERY
Obaku ships worldwide. Obaku will ship the goods via FedEx (unless otherwise indicated) to a recipient outside the Hong Kong SAR. For exceptions see FedEx shipping guide. Delivery will be made to the delivery address provided by the customer.

You can expect to receive your order within 3-7 business days, unless otherwise indicated, when we have the item in stock. As Obaku cannot guarantee local delivery conditions, Obaku cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by e-mail to make arrangements and provide you with an estimated delivery date.

We insure all shipments against loss and damage while they are in transit from Obaku to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

When your order has been filled and shipped, you will receive an e-mail with a link to your shipment information on the FedEx website, your PayPal Transaction ID and your order number. For items not part of the free shipping offer you will receive a confirmation that the item was sent with your chosen shipping option.

RIGHT OF WITHDRAWAL
You have the right to cancel your purchase within 14 days without giving any reason. The right of withdrawal expires 14 days after receipt of goods.

To exercise your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. Proof of purchase, such as a copy of the original delivery note, is required in order to reimburse the full purchase price. In all cases, unless otherwise agreed, refunds will be made to the card with which the purchase was made.

If you choose to return a purchase, you must return the item(s) in the same condition and quantity as when you received them. Packaging is part of the product’s value and a return is considered incomplete if it’s missing upon receipt. You are liable for ensuring that the return goods are packaged safely and securely with good amounts of cushioning to prevent any damage that might occur during shipping. Before returning your purchase, make certain the item has neither been sized nor worn.

All returns must have the original, non-damaged packaging and all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc.). If a returned item has any signs of wear a re-stocking fee of $15 (USD) will be applied when making the refund. If signs of wear are substantial, such as damaged elements on the watch, the item will be returned to you. You are liable for any product value reduction arising from improper handling.

You must return the product(s) without delay and no later than 14 days from the date you informed us of your withdrawal.

When returning your purchase, you are liable and responsible to arrange and pay for the return shipment. In order to prevent loss or damage during shipping, remember to duly insure your return. Any purchases made in December will have the right of return until January 15th. Obaku will not be liable for any damaged or loss, which occurs during the return.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 30 days after we have received the returned product.

All refunds are transferred to the payment card with which the purchase was made. In case of pre-payment via bank transfer, the refund will be transferred back to the account from which the payment was made.

All product returns must be sent to the address in their respective region.

EU Member Countries
Obaku Denmark
Gaaseagervej 6
8250 Egaa
Denmark
Att: Online Return

Mon-Thu: 8:30 - 15:30
Fri: 8:30 - 13:30
Phone: +45 70 22 00 88
Mail: eu-returns@obaku.com

USA
Obaku LLC
9305 Monroe Road
Suite F
North Carolina 28270
Att: Online Return

Phone: (704) 899-5250
Mon-Fri: 8:30 AM - 5:00 PM
Mail: us@obaku.com

Rest of the World
Obaku Limited
15/F, Block 1, Wah Fung Industrial Center
33-39 Kwai Fung Crescent, Kwai Chung, N.T.
Hong Kong
Att: Online Return

Phone: +852 2419 2829
Mon-Fri: 8:30 - 18:00
Mail: info@obaku.com

STAFFING
You can order online at any time you wish. The Obaku staff processes orders Monday-Friday from 09:00-18:00 Hong Kong SAR time. Orders placed outside of these hours will be processed on the following business day.

CLAIMS
For all claims regarding defects or undelivered packages, please contact us using the above details.

PROTECTION OF PERSONAL DATA
Obaku is considered responsible for the data that is registered about customers and visitors to http://www.Obaku.com. By making a purchase on Obaku.com, you accept our personal data protection policy.

Obaku collects data about you in different ways in connection with your use of www.obaku.com. It is important to Obaku that your personal data is stored securely and confidentially. Access to all registered user data on Obaku.com is limited to trusted employees of Obaku and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users' rights.

However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Obaku does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.

Obaku does not transmit or sell to third parties information that can be connected to you without your explicit permission.

WHAT INFORMATION DO WE COLLECT

COOKIES
We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:

to improve our website's usability and to personalize the website for you,
to analyze the use of our website, including to gather statistics about visitors,
in the administration of the website, including to enable the use of any e-commerce facilities,
Targeted advertising from us. We do not share your infomation with third parties.

By using our website, you consent to our use of cookies.

PERSONAL INFORMATION WHEN PURCHASEING AN OBAKU WATCH
In connection with purchases on our website, OBAKU requests the customer's name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.

PERSONAL INFORMATION IN CONNECTION WITH COMPETITIONS
OBAKU does not store the names and e-mail addresses of users who have participated in e.g. competitions after the end of the competition unless specifically stated.

CHANGES TO THE TERMS AND CONDITIONS
The rapid development of the internet can make changes to our Terms and Conditions necessary. OBAKU reserves the right to update and revise the Terms and Conditions.

CONTACT INFORMATION
We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone: +852 2419 2829 or by e-mail at: info@obaku.com

Quality Watch

All Obaku watches are designed with focus and consideration on every detail, from high functionality to good craftsmanship.